Job Description :

To Repair and Maintain Physical Structure of Hotel in good condition using hand tools and power tools.

Responsibilities:

• Maintain hotel, pool, and surrounding area, performing minor and routine painting, plumbing, electrical wiring, HVAC functions, and other related maintenance activities, using hand tools.
• Notify management concerning need for major repairs or additions to lighting, heating, and ventilating equipment.
• Respond to guest requests for service according to company policy. Keep records of rooms completed.
• Program phone equipment according to hotel needs.
• Observe equipment and utility meter readings on a daily basis.
• Stay accessible to Front Desk and Chief Engineer.
• Maintain files of Material Safety Data Sheets.
• Ensure par stocking of regularly used parts and supplies.
• Learn emergency procedures.
• Other duties as assigned.

Requirements:

Job Skills:

• Understand and use specifications.
• Work to precise measurements.
• Use arithmetic to measure, compute amount of materials to use, and to inspect product to be sure it conforms to requirements.
• Lift and move materials and products.
• Climb and balance self.
• Work outdoors in all kinds of weather.

Job Qualifications: Must be able to work a rotating schedule including holidays, weekdays, nights, and weekends. Must be able to stand for long periods of time. Must be able to carry up to 50 lbs.

.

Education: HS Diploma or equivalent

Experience: Experience will be a plus

Job Description :

REPORTS TO:  Manager

SUPERVISES DIRECTLY:  Room attendants, House-persons, Laundry personnel

Purpose for the Position:  To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel.  This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas.

Responsibilities:

Essential Responsibilities:

1. Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development.
2. Assists the executive housekeeper in the development of the department's annual budget.
3. Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.
4. Enforces policies and procedures in the department.
5. Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
6. Directs hourly associates in all areas of the department.
7. Prepares daily assignment sheets for all housekeeping and laundry associates.
8. Maintains cleanliness quality based on hotel objectives.
9. Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom.
10. Assumes responsibility for the guest feedback and guest service scores in all departmental related indices.
11. Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.
12. Compiles and reports accurate status of all guestrooms to the front desk department.
13. Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items.
14. Maintains productivity and labor cost goals.
15. At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required.
16. At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels.
17. Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.
18. Maintains departmental key control.
19. Maintains deep cleaning program.
20. Complete projects as determined by the Executive Housekeeper.

Requirements:

To do this kind of work, you must be able to:

• Read and interpret business records and statistical reports.
• Analyze and interpret established policies.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• Deal with the general public, customers, associates, union and government officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept full responsibility for managing and activity.
• Be available for work evenings, weekends and holidays.

Physical Demands:  Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.  Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing.

Environmental Conditions:  Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered "inside" if the worker spends approximately 75% or more of the time inside.

Math Skills:  Requires mathematical development sufficient to be able to:  Deal with system of real numbers; algebraic solution of equations and probability and statistical inference.  Apply fractions, percentages, ratio and proportion.

Language Skills:  Must have developed language skills to the point to be able to:  Read newspapers, periodicals, journals and manuals.  Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style.  Participate in discussions and debates.  Speak extemporaneously on a variety of subjects.

Relationships to Data, People and Things:

Data:  Coordinating:  Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.

People:  Speaking-Signaling:  Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants.

Things:  Handling:  Using body members, hand tools, and/or special devices to work, move, or carry objects or materials.  Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Specific Vocational Preparation:  Specific vocational training includes an occupationally significant combination of:  vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description :

The General Manager (GM) provides the leadership expertise that ensures the effective and efficient operation of the hotel, including, but not limited to, the quality and legal defensibility of services provided, and the achievement of stated operational goals and profitability objectives. Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality.

Lead the development and/or implementation of business strategies for the Hotel, which are aligned with the ownership’s overall mission, vision, values and strategies:

• Participate in the development and execution of the Hotel’s business strategies.
• Communicate effectively and efficiently with ownership at the direction of the VP-Operations.
• Effectively present and speak to the overall business strategies of the hotel.

Maximize profitability and revenue of the Hotel:

• Operate Hotel in accordance with standards of operations.
• Develop and implement operating procedures and standards that support associates in their effort to deliver exceptional service and teamwork.
• Control costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.

Create guest satisfaction by providing associates with the training and resources they need to maximize associates engagement and deliver exceptional service and teamwork:

• Communicate and reinforce the vision for exceptional service to associates.
• Ensure that associates provide genuine hospitality and teamwork on an ongoing basis.
• Use teamwork to support guests/members and associates.
• Seek opportunities to improve the guest experience by seeking guest feedback, reviewing management reports and developing strategies to improve department and hotel services.
• Provide associates with the tools, training and environment they need to deliver exceptional service and teamwork.

Develop and implement strategies and practices which support associate engagement:

• Provide associates with the orientation and training needed to understand expectations and perform job responsibilities.
• Communicate performance expectations and provides associates with on-going feedback.
• Provide associates with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.

Responsibilities:

• Candidates most successful in this role will display the following characteristics:

• Leadership - Achieves results which are aligned with the larger picture of the organization and its strategic goals; possesses strong initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions; advanced presentation skills; ability to present and defend models and decisions in front of executive team members and ownership; extroverted; enthusiastically and authoritatively stimulates others to action.
• Problem Solving - Gathers and analyzes information skillfully; able to cross-analyze various dates, detect trends and variations, grasp and understand complex data models; mathematical comprehension, advanced knowledge of formulas and calculations will be necessary to develop and understand trend analysis tools; ability to understand current economic conditions and watch for coming trends.
• Professionalism - Builds rapport and relationships with individuals and groups through outgoing, poised and persuasive communication; maintains a full commitment to the success of the business and high standards of achievement through ethical practices.
• Dependability - Commits to long hours of work when necessary to reach goals; completes tasks on time or delegates effectively to proven individuals.

Requirements:

• Excellent Communication Skills - Written & Verbal (English required, other languages helpful)
• Moderate to advanced computer skills to include Microsoft Office (Word, Excel, Power Point, Outlook)
• High school or equivalent education required. Bachelor’s Degree strongly desired, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience.
• Minimum of three years’ progressive hotel management experience required. Previous experience as a Dept. Head required, previous General Manager experience required.
• Travel will be required within the U.S. occasionally. Approximate travel time is up to 10%.
• Valid Drivers’ License Required.
• Candidates must have a demonstrated ability to relate to, communicate with, and motivate associates to sustain high performance and quality levels.
• Demonstrated ability to improve the speed and direction of decisions by clarifying and setting goals, sharing perspectives on reality, identifying options, and creating consensus on a way forward (action steps).
• Extensive knowledge of revenue management, forecasting and budgeting.

Hospitality is a 24/7 industry therefore, candidates should be able to work weekends and holidays as needed.

Job Description :

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible to assist in providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. S/he often provides the first point of contact for guests and is responsible for creating an excellent, memorable first impression. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for the hotel.

Responsibilities:

Essential Functions

• Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests
• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Champion, promote and successfully track departmental and organizational initiatives e.g. upsell programs, Destination Delivers Program, etc.
• Ensure front desk agents properly complete required checklist items at the end of each shift
• Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
• Instills a calm, organized approach when interacting in stressful situations
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
• Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members

Requirements:

• High school diploma or general education degree (GED or two to three years related experience and/or training; or equivalent combination of education and experience)
• Minimum of one year supervisory experience in a high volume setting preferred
• Previous hospitality experience in a Four Diamond quality organization preferred
• Previous experience with Windows, Office, and property management systems highly desirable
• Must be able to understand, speak, read, and write in the basic English language
• Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
• Demonstrate ability to compute basic arithmetic
• Must be available to work, varied shifts and flexible schedules